Data Deletion

1. Responsible party

LinxAI is a trading name of DTK REFRSH (PTY) LTD, registration number 2025/003280/07, a private company registered in the Republic of South Africa (“LinxAI”, “we”, “us”).

Registered address: Plot 102, Waterval, Krugersdorp West, Gauteng, 1739.

2. What we hold

Depending on how you have interacted with us, LinxAI may hold:

• Name, email address, and phone number
• WhatsApp phone number and message content, where you have messaged a business that uses LinxAI to operate its WhatsApp Business account
• Call recordings and transcripts, where a call was recorded
• Records of enquiries, quotes, and correspondence
• Website usage data collected through analytics

3. Requesting deletion

Email privacy@linxai.co.za with the subject line Data Deletion Request. Include:

• Your full name
• The email address or phone number the data is associated with
• The business you were dealing with, if you contacted us through one of our clients

We will confirm receipt within 5 business days and complete the deletion within 30 days. We will email you when it is done.

4. Data held on behalf of our clients

LinxAI provides software and messaging infrastructure to other businesses. Where we process your personal information on behalf of one of those businesses, that business is the responsible party and we act as an operator under the Protection of Personal Information Act, 4 of 2013.

We will forward your request to that business and act on their instruction. You may also contact them directly. Tell us which business you dealt with and we will identify them for you.

5. What we may retain

We may retain certain information where the law requires it, including records needed for tax, accounting, or the establishment or defence of a legal claim. Retained information is restricted to that purpose and deleted once the obligation ends.

6. Complaints

If you are not satisfied with how we handled your request, you may lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.

7. Contact